FINAL QUIZ CONFLICT M CH 1

1. Which of the following is NOT a good way to be a positive influence at work?

2. What style of influence involves supporting your team with excitement and encouragement?

3. Which of the following illustrates one of the main types of personnel issues that can arise in the virtual environment?

4. Which of the following is NOT an advantage of dealing with personnel issues in a virtual environment?

5. All of the following are common methods of contacting employees about personnel issues in the virtual environment, except which?

6. Which of the options below is the best example of role modeling respect?

7. What is one functional way that a leader can use to help the team move forward after a conflict?

8. At the very least, recognizing conflict early requires a leader to be able to:

9. The upside of using this leadership style is that conflict will likely be averted early because the leader is actively involved with his or her team

10. What should a leader do when deciding to get actively involved in a team conflict?

11. What is another name for the managed conflict perspective?

12. Which of the options below is the best example of role modeling respect?

13. Which of the following is NOT a characteristic of effective, issue-resolving, written communication in a virtual environment?

14. What is one functional way that a leader can use to help the team move forward after a conflict?

15. Which of the following management functions occurs when a manager reviews and reports job performance and, if necessary, takes corrective and preventive actions?

16. Which of the following will likely cause understandable awareness of expectations and performance measurements for all employees?

17. A new manager who is very informal has started sending text messages and e-mails to his employees during out-of-work hours when they would like to be with their families. The previous manager and the company itself are very formal and there is usually very little communication between the workers outside of regular working hours and the communication is always face-to-face. Which of the following does the new manager need to conform to?

18. Which of the following should a manager consider when communicating in a business environment?

19. What are the three aspects of facilitative intervention?

20. Frank is dealing with an employee who is meeting some goals but is falling short in other areas of the job. He is not sure why this individual is struggling and wants to handle the situation carefully. Which type of intervention will most likely draw some ideas and explanation from the employee?

21. What does a supervisor need to consider when deciding to use facilitative or authoritative intervention?

22. Under which of the following circumstances would challenging the other person’s behavior directly be an appropriate response?

23. What style of influence involves supporting your team with excitement and encouragement?

24. If Christina meets up with Hallie for lunch at work, and they talk about how their departments can benefit each other by working together on a project, how is Christina being a positive influence?

25. At the very least, recognizing conflict early requires a leader to be able to: