CEU: 8

Course Objectives: Residential care work involves many kinds of tasks, including:

• Working directly with clients;
• Working with supervisors, administrators, and regulatory bodies;
• Working with family,and other community persons;
• Managing the living unit; Protecting the health and safety of the clients;
• Necessary record keeping;
• and Much more.

Careproviders face many of these tasks on a daily basis. Sometimes it can be overwhelming. In this workshop we are going to look at a variety of these tasks and how we deal with them individually and as a group. The workshop will be examining some of these areas in more detail to emphasize appropriate and efficient ways of managing them.

AREAS COVERED INCLUDE;

1. An overview of group dynamics , Relationships among and between residents
2. Human relationships/LGBT Inclusion/Non-Discrimination & Safety
3. Principles of Effective Communication
4. Admission/Discharge/Privacy Procedures for consumers/clients
5. Complaint and Grievance Policies; signed forms and required postings
6. Supervision of consumers/clients; staff ratios & optimum practices
7. Family visitation and monitoring
8. Management of Crises and Emergencies
9. Recognizing Signs of illness
10. Health Care and Medical Procedure