CONFLICT M CH2 FINAL QUIZ

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Question 1 of 25

1. Question

1. Which of the following terms refers to disagreements involving how group members relate to one another and group members’ personal feelings and emotions?

Affective conflict
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Procedural conflict
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Substantive conflict
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Emotional conflict
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Question 2 of 25

2. Question

2. Tammy and Mike are both members of the Treasury club. During a meeting, Mike yells at Tammy for not letting the other group members voice their opinions during meetings and accuses her of lying about the treasury funds. This is an example of what type of conflict?

Relationship conflict
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Substantive conflict
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Affective conflict
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Procedural conflict
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Question 3 of 25

3. Question

3. In which of these scenarios is mediation most likely to be successful?

The two parties have very different priorities and goals.
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Both parties are suspicious and mistrustful of the other's arguments.
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The two parties are competing to see who can reach a shared goal first.
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Both parties are committed to finding a solution which benefits everyone.
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Question 4 of 25

4. Question

4. Why is mediation useful?

An outside observer can determine who is right.
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It help the parties communicate their issues to one another.
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It makes people more polite in their disagreements.
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Question 5 of 25

5. Question

5. Thomas and Jane are working on a proposal for a new PR strategy for their company. Thomas believes that they should focus on TV ads, while Jane believes they should focus on the world of social media because most other forms of communication are outdated. Identify the kind of conflict in this situation and the reason behind it.

It is a task conflict because they are working together on a specific project.
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It is a people conflict because Jane called him outdated.
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It is a task conflict, because they are proposing alternative methods to achieving the same goal.
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It is a people conflict because only two people are involved.
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Question 6 of 25

6. Question

6. How does the lack of any conflict impact the work environment?

It is, without a doubt, great for the work environment as it can be highly productive.
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It may expose conformity and lack of diversity.
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It doesn't, conflict is not an important factor in the business environment.
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It displays that the team leader has excellent management skills.
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Question 7 of 25

7. Question

7. Two coworkers are having a dispute about how to achieve the goal of their company, which is to introduce the most competitive product in the smart phones industry. In the heat of the argument, one of the workers calls the other a lazy good-for-nothing. Why is this an example of a people conflict?

Because such situations often happen in the IT industry.
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Because it was a personal insult not relevant to the task.
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Because only two of them were working, and they could not agree on how to achieve a strategic goal of the company.
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Because all conflicts are people conflicts.
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Question 8 of 25

8. Question

8. Which of the following is a major source of people conflict in teams?

Group cohesion
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Good management
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Perceived inequality
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Jealousy
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Question 9 of 25

9. Question

9. What is a disagreement between groups or employees regarding work-related issues?

Organizational Conflict
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Organizational Fighting
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Organizational Division
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Organizational Management
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Question 10 of 25

10. Question

10. Tom works in middle management and is often rude and overly critical of his workers. He has recently had a strong disagreement with a few employees because he had to limit their project budgets due to the company cutting production costs. He has also had arguments because he called workers fat underachievers. He usually uses personal insults when he feels that his authority is threatened. How would you categorize these conflicts?

The budget cutbacks represent a task conflict; everything else is a relationship conflict.
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All of them are relationship conflicts because they are caused by his bad temper and people skills.
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His criticism of workers is a process conflict; everything else is a task conflict.
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All of them are task conflicts because the issues occur in the workplace.
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Question 11 of 25

11. Question

11. Which of the following is a possible cause of conflict in the workplace?

All answers are correct.
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Expectations and favoritism
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Competition
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Personality differences
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Question 12 of 25

12. Question

12. As a long-term strategy, encouraging competition between individuals or teams in the workplace _____.

Can decrease pressure
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Can backfire
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Can foster relationships
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Can decrease stress
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Question 13 of 25

13. Question

13. In the workplace, it is the manager’s responsibility _____.

To let it be known if he or she has favorite employees
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To encourage competition among employees
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To discourage differences in needs and values
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To ensure everyone is treated fairly and with the same rules
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Question 14 of 25

14. Question

14. Implementing _____ can help minimize conflicts in a team.

diversity training
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standard workplace values
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All answers are correct.
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competition among co-workers
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Question 15 of 25

15. Question

15. If you are a neat freak and have to work with a slob, what type of conflict can this create?

Workspace conflict
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Task conflict
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Relationship conflict
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Work conflict
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Question 16 of 25

16. Question

16. What’s the best explanation of interpersonal conflict?

Conflict related to policies, resources or method of task completion
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Conflict due to differences in personality
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Conflict within yourself
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Conflict that occurs when one or more people frustrate or interfere with the goal or work task of another person
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Question 17 of 25

17. Question

17. You and your supervisor are having an argument about the application of the company’s paid time off policy. What type of conflict is this?

Supervisor conflict
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Relationship conflict
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Task conflict
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Dangerous conflict
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Question 18 of 25

18. Question

18. Which category of employees is composed of a collection of two or more people who interact with one another for a common, positive purpose?

group
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team
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mob
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crowd
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Question 19 of 25

19. Question

19. Why do most dysfunctional conflicts come about?

Deep disagreement
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The failure of mediation
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Two parties who want different things
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Emotional or behavioral issues
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Question 20 of 25

20. Question

20. Which of the following is NOT an example of a procedural conflict?

Disagreement regarding what the main objectives of the group should be
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Disagreement regarding how votes should be cast
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Disagreement regarding the time and location for meetings
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Disagreement regarding how often the group should meet
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Question 21 of 25

21. Question

21. Which of the following is NOT a positive result of functional conflict?

Awareness of both sides of issues
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Improvement of working conditions due to accomplishing solutions together
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Emotional bonding
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Solving issues together improves overall morale
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Question 22 of 25

22. Question

22. Which of these behaviors is a characteristic of functional conflict?

Situational analysis.
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Constructive criticism.
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Emotional reactions.
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Not expressing one's views.
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Question 23 of 25

23. Question

23. Thomas and Jane are working on a proposal for a new PR strategy for their company. Thomas believes that they should focus on TV ads, while Jane believes they should focus on the world of social media because most other forms of communication are outdated. Identify the kind of conflict in this situation and the reason behind it.

It is a task conflict, because they are proposing alternative methods to achieving the same goal.
Correct Incorrect Correct answer

It is a task conflict because they are working together on a specific project.
Correct Incorrect Correct answer

It is a people conflict because Jane called him outdated.
Correct Incorrect Correct answer

It is a people conflict because only two people are involved.
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Correct

Incorrect
Question 24 of 25

24. Question

25. Tom from marketing and John from accounting are working on the launch strategy of a new product line. Tom is strongly advocating spending a lot of money on TV advertisement, while John wants to curb the spending as much as possible. Why is this an example of a task conflict?

They are disagreeing on which processes within the company are working.
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They are disagreeing on details regarding achieving the company's goals.
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They both have good arguments
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The focus of their disagreement is a personal opinion that does not really matter to the organization.
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Question 25 of 25

25. Question

25. Which of the following is NOT an example of a process conflict?

Two workers argue about how a process will happen within the organization.
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Two workers argue about their relative salaries.
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Two deputy managers are assigned to lead a project and argue about who is in charge of the project.
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Two workers argue about how a job should be completed.
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CONFLICT M CH2 FINAL QUIZ

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1. Question

1. Which of the following terms refers to disagreements involving how group members relate to one another and group members’ personal feelings and emotions?

2. Question

2. Tammy and Mike are both members of the Treasury club. During a meeting, Mike yells at Tammy for not letting the other group members voice their opinions during meetings and accuses her of lying about the treasury funds. This is an example of what type of conflict?

3. Question

3. In which of these scenarios is mediation most likely to be successful?

4. Question

4. Why is mediation useful?

5. Question

6. Question

6. How does the lack of any conflict impact the work environment?

7. Question

8. Question

8. Which of the following is a major source of people conflict in teams?

9. Question

9. What is a disagreement between groups or employees regarding work-related issues?

10. Question

11. Question

11. Which of the following is a possible cause of conflict in the workplace?

12. Question

12. As a long-term strategy, encouraging competition between individuals or teams in the workplace _____.

13. Question

13. In the workplace, it is the manager’s responsibility _____.

14. Question

14. Implementing _____ can help minimize conflicts in a team.

15. Question

15. If you are a neat freak and have to work with a slob, what type of conflict can this create?

16. Question

16. What’s the best explanation of interpersonal conflict?

17. Question

17. You and your supervisor are having an argument about the application of the company’s paid time off policy. What type of conflict is this?

18. Question

18. Which category of employees is composed of a collection of two or more people who interact with one another for a common, positive purpose?

19. Question

19. Why do most dysfunctional conflicts come about?

20. Question

20. Which of the following is NOT an example of a procedural conflict?

21. Question

21. Which of the following is NOT a positive result of functional conflict?

22. Question

22. Which of these behaviors is a characteristic of functional conflict?

23. Question

24. Question

25. Tom from marketing and John from accounting are working on the launch strategy of a new product line. Tom is strongly advocating spending a lot of money on TV advertisement, while John wants to curb the spending as much as possible. Why is this an example of a task conflict?

25. Question

25. Which of the following is NOT an example of a process conflict?