FINAL QUIZ Professionalism

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Question 1 of 15

1. Question
What is one way to demonstrate professionalism at work?
- Take many breaks to gossip with other employees
- Treat others with respect
- Help with a project and make sure you get all of the credit
- Tell everyone private personal details about your boss
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Question 2 of 15

2. Question
How can people demonstrate loyalty at work?
- Take most of the credit for team work
- Tell the CEO about small mistakes your boss makes
- Recognize others, support others, and help others
- Gossip about the boss
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Question 3 of 15

3. Question
In the business world, _____ should set the expectations and standards of
professionalism.
- Employers
- Customers
- Employees
- Unions
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Question 4 of 15

4. Question
Why is attitude an important characteristic of professionalism?
- Attitude is important to professionalism because it shows your employer how you will dress on the job.
- Attitude is seen as one part of your individuality, and the more attitude you have, the more professional you are.
- Attitude affects professionalism because it can help you be seen as someone who has a can-do attitude or as someone who sees opportunities and looks for solutions.
- Your attitude is not a characteristic that affects professionalism
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Question 5 of 15

5. Question
How do generational gaps affect professionalism?
- Generation Y employees are more competitive than Baby Boomers.
- Diverse workplaces have employees from many different generations, and each generation views professionalism differently, depending on its distinct characteristics.
- People of different generations have a difficult time getting along and often fight.
- Generational gaps don't affect professionalism.
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Question 6 of 15

6. Question
A colleague shares some very graphic details about a romantic evening with a
partner. You are not interested in hearing this information. Which of the following
would be the most appropriate and effective response when setting up a
communication boundary?
- I really don't want to hear any details about your evening; I'll be reporting you to your supervisor.
- You know, I can't talk right now, but I want to hear more about this at lunch.
- I really don't want to hear any details about your evening; please don't share them with me again.
- You know, I find this whole topic offensive; please don't ever speak to me again.
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Question 7 of 15

7. Question
Someone who reports to you keeps sending you non-work related emails and
cartoons that you don’t think are appropriate. How should you handle this situation
and establish a boundary?
- Send every single email you received back to the person without commenting on them at all.
- Confront your direct report and ask him or her to please refrain from sending you nonwork related content.
- Don't say anything and hope that he or she will finally understand you're not interested since you don't send replies.
- Tell another coworker that you're getting annoyed with the emails your subordinate is sending you.
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Question 8 of 15

8. Question
Which of the following is NOT a way to show professionalism?
- Wearing dress shoes
- Wearing a shirt with a collar
- Limiting the amount of jewelry you wear
- Wearing a shirt that shows a naval piercing
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Question 9 of 15

9. Question
What is a dress code?
- a policy in the employee handbook or stated orally by your supervisor that spells out what employees should wear
- the values, traditions, and attitudes of a company
- a list of technological devices an employee must have
- the skills an employee possesses
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Question 10 of 15

10. Question
You should use your work computer for _____.
- work and work-related research
- shopping
- paying your bills
- updating your social media account
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Question 11 of 15

11. Question
Others may view the way we present ourselves as a _____ of our work.
- indirect correlation
- direct reflection
- nonexistent connection
- obscure indicator
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Question 12 of 15

12. Question
Which of the following is an example of staying professional under pressure and
conflict?
- Standing your ground when faced with requests
- Retreating from any potentially unpleasant situations
- Viewing conflict as an opportunity
- Viewing conflict as just a part of the job
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Question 13 of 15

13. Question
Which of the following can help you stay positive when faced with pressure and
conflict in the workplace?
- Asking for help
- All of the answers are correct.
- Staying calm
- Building relationships
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Question 14 of 15

14. Question
What is workplace conflict? Choose the best answer.
- Any situation involving multiple responsibilities among people working together
- Any situation involving upper-management and lower-level employees
- Any situation involving opposing views among people working together
- Any situation involving two or more employees who don't like each other
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Question 15 of 15

15. Question
Why is it important to be cautious when posting to your own social media accounts?
- You don't want your kids to one day see the things you were up to.
- Employers don't care what you post online, but you should be worried about what customers think.
- Most employers will conduct a search online and look into your social presence and how you represent yourself.
- Your social media profile should be private so no one can see what you are posting.
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