All Training Courses
A course reschedule fee / transfer fee of $30 will apply, each time you reschedule your class.
A student may cancel enrollment in a course by giving written notice via email to the company at firstname.lastname@example.org. Unless the company has discontinued or cancelled the training, the student is financially obligated to the company according to the following:
Cancellations within 48 hours:
Course registration fees are non refundable.However you have up to 48 hours following a purchase to cancel the course without penalty and receive a full refund after purchase onto your original form of payment i.e. if you pay by credit card refund is returned to same card, if you pay by check you will receive a refund check. After 48 hour window is past,on a case by case basis a refund “may” be granted at our discretion and a processing fee of $30 will be charged. Website purchase refunds are processed via PayPal and PayPal refund policy timelines apply. If payment is made by mailing a check refunds will be processed via check within 10-15 business days of receiving your written notification of cancellation. The postmark date on the mailing envelope for the check will be used as the registration date for the course. Course cancellation and refund requests must be made in writing and emailed to email@example.com
Course Reschedule / Transfers from one registered person or course date to another, receiving a credit towards Registration Fees: Upon written request to firstname.lastname@example.org we will gladly transfer registration fees, to another course, or transfer to a different individual of your choice or issue you a credit that is good for 1 year from transfer request date. Written Transfers request must be sent with at least 48 hours advance notice of the 1st day of class, after which no changes, class transfers, refunds or credits will be allowed. Transfers are limited to one transfer per original registration. A course reschedule fee / transfer fee of $30 will apply.
No Shows: Attendees who do not show up for class, and do not notify us in writing timely will not receive a refund. If they wish to transfer to a different class, without following the transfer protocol above the attendee will need to pay the full amount of the class.
Late Arrival: Unless otherwise noted, all classes begin as stated on the training schedule on the company website. Attendees who arrive at class more than 10 minutes late may lose their seat to take the class and a refund or credit will not be given. Making up program hours and content may occur during scheduled free time of the program, i.e. lunch break, at the sole discretion of management and additional fees may be applicable.
Make Up Classes
Persons registered for an Initial Certification class may schedule a make-up day for $25 per day missed as long as Careprovider Residential Training Services is notified, via email, within 48 hours from the last day of class AND the course is being offered on a future date. PLEASE NOTE: A maximum of only 1 day can be missed and made up, any days missed past 1 day will be at the discretion of management and may not be granted. Initial classes in the same category are not offered every month therefore the make-up day will only occur at the next scheduled class offering. If an earlier make up day is requested, and the course is not being offered by this date, then a 1on 1 makeup day with an instructor, may be requested in writing via email to email@example.com. Additional fees starting at $250/day apply and availability is at the sole discretion of management and instructor.
Persons registered for all other classes must register for another date at full price if the companies 48 hour cancellation or Make Up policy is not followed.
Failed Exam Policy for GH, STRTP and ARF ICTP: If you attempt to take the state exam and fail within the 60 day period after you complete the Initial Certification course, you have up to 30 days to contact us, via email at firstname.lastname@example.org to re-take the Initial Certification class at only $25 per day, instead of the full cost. This policy can only be used once per ICTP course type.
In the Case of Emergencies – Disabling Illness Or Accident, Death In The Immediate Family, Or Other Circumstances Beyond The Control Of The Student That Causes The Student To Discontinue Their Course Before Completion, The Company Shall Arrange A Prorated Purchase Settlement That Is Reasonable And Fair To Both Parties.
Training Venue Policies: Live training courses are held at a variety of venues (including hotels). While onsite all attendees are subject to the venue’s policies, terms & conditions. We have the right to refuse service and ask you to leave the venue due to non-compliance with venue policies or any conduct that causes undue disruption to the venue/training or risks safety to self or others at the venue. In the event of a date or location change, you will be eligible for a free transfer to another class i.e. $25 transfer fee will be waived.
Lunch and other Break periods: Several 10 minute breaks are given throughout each course and a 1 hour lunch break is given for courses that are more than 6 hours. The instructor has full discretion to refuse a student reentry into class if they do not adhere to the discussed break periods.
Courses are subject to cancellation due to low enrollment. Full refunds will be given to all students in the event this occurs.
Use of Electronic Devices: Please limited your electronic device use ( phones, laptops, tablets) to the multiple break times (10 mins for every hour of instruction) and lunch break given throughout the training. Please be respectful to the instructor and students in class with you and use your break times accordingly. We appreciate your corporation in this matter.
All sales of products, training manuals etc. are final and nonrefundable. Damaged manuals may be exchanged for no additional charge.
You agree that Careprovider Residential Training Services material contains proprietary information and material that is owned by Careprovider Residential Training Services and is protected by applicable intellectual-property and other laws, including but not limited to copyright. No portion of the Careprovider Residential Training Services Materials may be reproduced in any form or by any means, except as expressly permitted by Careprovider Residential Training Services. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Careprovider Residential Training Services Materials in any manner.
Careprovider Residential Training Services reserves the right to make changes, corrections, cancellations and/or improvements to Careprovider Residential Training Services Information, and to the products and courses described in such information, at any time without notice, including after confirmation of a transaction.