Communication Strategies

CEU’S: 3 FOR ARF, GH, RCFE, STRTP

Welcome to the Communication Strategies workshop. For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Workshop Objectives:

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and paraverbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others
• Identify and mitigate precipitating factors
• Establish common ground with others

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on the page number (see image below) before moving on to the next topic or the next lesson. IN THIS EXAMPLE, when you are done with page 3 of the lesson, click on mark Lesson complete and then click next Lesson