Chapter 1: The Supervisor & Conflict Management
2 CEUs: ARF, STRTP, RCFE
GH Approval Pending
This course is Chapter 1 in a 5 Chapter Series
These lessons help managerial employees learn how to handle conflict in the workplace. The audio lessons, and short quizzes are accessible 24 hours a day and can be assigned your employees or used in a corporate training session
If you’re looking for a resource to teach your company’s supervisors how to successfully navigate conflict management, this engaging course can help. The lessons address subjects such as identifying conflict behaviors, sources of organizational conflict, the supervisor’s role in conflict management, and strategies that can be employed by supervisors to deal with and prevent conflict in the workplace.
Course Objectives:
- Defining Workplace Conflict: Types and Perspectives
- The Leader’s Role in Recognizing & Managing Team Conflict
- How Managers Can Positively Influence Employees
- How to Be a Positive Influence in the Workplace
- Employee Intervention: Methods and Application
- Managerial Communication
- Mitigating Personnel Issues in a Virtual Environment
