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Chapter 1: The Supervisor & Conflict Management

2 CEUs: ARF, STRTP, RCFE

GH Approval Pending

This course is Chapter 1 in a 5 Chapter Series

These lessons help managerial employees learn how to handle conflict in the workplace. The audio lessons, and short quizzes are accessible 24 hours a day and can be assigned your employees or used in a corporate training session

If you’re looking for a resource to teach your company’s supervisors how to successfully navigate conflict management, this engaging course can help. The lessons address subjects such as identifying conflict behaviors, sources of organizational conflict, the supervisor’s role in conflict management, and strategies that can be employed by supervisors to deal with and prevent conflict in the workplace.

Course Objectives:

  • Defining Workplace Conflict: Types and Perspectives
  • The Leader’s Role in Recognizing & Managing Team Conflict
  • How Managers Can Positively Influence Employees
  • How to Be a Positive Influence in the Workplace
  • Employee Intervention: Methods and Application
  • Managerial Communication
  • Mitigating Personnel Issues in a Virtual Environment

Filed Under: Uncategorized

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Chapter 3: Identifying Conflict Behaviors


2 CEUs: GH,ARF, RCFE, STRTP

This course is Chapter 3 of a 5 Chapter Series

These lessons help managerial employees learn how to handle conflict in the workplace. The video lessons, short quizzes and tests are accessible 24 hours a day and can be assigned your employees or used in a corporate training session.

This training chapter is for supervisors who want and need help identifying conflict behaviors in the workplace. The chapter explores several types of conflict behaviors in the workplace. Have your company’s supervisors review these lessons to understand how to effectively identify and correct negative behaviors, including passive-aggressiveness, deviant behavior and workplace incivility.

By the end of the chapter, you should be able to:

  • Define the concept of workplace incivility
  • Recognize different types of personal relationships in the workplace
  • Identify behaviors that can undermine trust in workplace settings
  • Describe the functions of emotions in the workplace
  • Evaluate aggressive and passive-aggressive behavior in the workplace
  • Interpret laws pertaining to hostile work environments
  • Explain how deviant workplace behavior can negatively affect an organization
  • Know when to intervene in workplace conflicts

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This practice exam was designed as a study guide and practice tool for prospective STRTP administrators. It was developed from Title 22 general regulations and STRTP Specific regulations ( STRTP Interim Licensing Standards).

The questions references the regulations, and will help you prepare for the CCLD Administrator Exam. Over 150 questions included. In order to pass the Administrators Exam you must study the regulations.

NOTE: Practice questions are only a study guide and should not be used as a substitute for actual study of the regulations.

We make no claim that the questions will be the same as the questions on the actual CCLD Exam. Best strategy is to study the actual regulations and use the questions to test your knowledge.

NOTE: You MUST study the regulations in order to pass the exam.

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3 CEUs:ARF, GH, RCFE, STRTP

This training course covers effective delegation skills for supervisors in a series of lessons, quizzes and exercises. A variety of delegation subjects are highlighted in this course, including an introduction to delegation, delegating tasks, delegation within teams and management of the delegation process.

Course Objectives

  • Understand delegation
  • Detail the processes used in task delegation
  • Oversee delegation within teams
  • Manage delegation successfully

This course will help to:

  • Build confidence: Supervisors who understand how to effectively and successfully delegate tasks are more likely to feel confident doing so.
  • Promote efficiency: Once your supervisors can delegate tasks to their teams and team members, they’ll have more time to complete other important supervisory tasks.
  • Encourage cohesiveness: Your teams will benefit from having a strong leader at the head who knows how to delegate tasks and responsibility among team members.

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CEU’s: 2 for ARF, GH, RCFE, STRTP administrators

** Approved for Laws & Regulations

The World Health Organization defines an emergency as the state in which normal procedures are interrupted, and immediate measures (management) need to be taken to prevent it from becoming a disaster, which is even harder to recover from. Emergency Preparedness is the term refers to the steps you take to make sure you are safe before, during and after an emergency or natural disaster. These plans are important for your safety in both natural disasters and man-made disasters. In 2019, 67,504 weather-related events resulted in 570 deaths and 1,746 injuries. Flash floods, tropical storms and heat waves resulted in the most deaths that year.

This 2-Hour course is designed to meet the requirements toward the Continuing Education Units (CEUs) required for Certified Administrators by providing the basic components of Emergency Preparedness Disaster Response Planning and Disaster Kit preparation in Residential Care. This course will address the care provider’s responsibility to ensure that all residents are provided with safety and security in the home/facility.

Course Objectives

A. Identify the Types of Disasters
B. What do the Regulations Say
C. Make your Plan
D. Create your Disaster Kit
E. Plan to Evacuate
F. What Should You Keep In the Car
G. Keeping Food Safe

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Chapter 2: Sources of Organizational Conflict

2 CEUs: ARF, GH,RCFE

STRTP APPROVAL PENDING

This course is Chapter 2 of a 5 Chapter Series

These lessons help managerial employees learn how to handle conflict in the workplace. The video lessons, short quizzes and tests are accessible 24 hours a day and can be assigned your employees or used in a corporate training session.

In this course you will learn about workplace conflict. Identify what workplace conflict and conflict management are, and learn strategies on how to resolve conflict in the workplace.

In this course you will learn about:

  1. Sources of Conflict in the Workplace
  2. Causes of Group Conflict in the Workplace
  3. Team Conflict and the Work Process
  4. What Is Interpersonal Conflict at Work?
  5. Functional vs. Dysfunctional Conflict in Organizations
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CDSS Mandatory Return to (in-person training) starts 3/1/2023
SELF-PACED / ONLINE TRAINING
Need Ceu’s click here
FacilityManager I    Mar 1  Apr 5 May2
FacilityManager II   Mar 28  Apr 26  May 31
Take online ictp study guide & Practice exam
Arf 35hr ictp  Mar 25,  May 12
Gh 40hr ictp  Mar 2, Apr 6  May 22
Strtp 40hr ictp Mar 11, Apr 21  May 4
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