2 CEUs: ARF, GH, RCFE, STRTP

Study the role of leadership in a positive workplace as well as information on employee performance and empowerment and the process of fostering a positive work environment.

“Organizational culture” refers to a company’s purpose, objectives, expectations, and values for its employees. Culture influences how employees are expected to behave in a workplace. By using a number of methods, leaders may communicate these values to employees, who in turn affect their behaviors and attitudes. Organizational goals are the strategic objectives defined by a company’s management to explain expected outcomes and guide the efforts of its employees. Organizations must have a strategy for selecting and achieving their objectives if they are to have any commercial value. Personal interests of employees, ideas, and ideologies as examples of organizational culture play critical roles in the success of an organization. A corporation with a solid personal culture, on the other hand, is one in which the views as well as ideas of its own personnel are heavily included.

How It Helps

• Offers flexibility: This course serves as a training tool on creating a positive workplace culture that you can use in many situations with many different kinds of employees.
• Provides strategy: After working through this course, your employees will develop skills they can use to motive employees, provide feedback and foster the positive work environment you’d like to have.
• Builds confidence: These lessons help to encourage leaders and those in decision-making roles to build and maintain a positive workplace by providing them with information about the role of the leader and the building of interpersonal skills.

Skills Covered

• Develop a positive workplace culture
• Understand leadership in a positive workplace
• Provide feedback and motivate employees in a positive workplace
• Outline employee empowerment and performance in a positive workplace
• Discuss interpersonal skills in a positive workplace
• Foster a positive workplace environment

Chapter 4 Conflict Management Strategies

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Chapter 5 Conflict Prevention Strategies

CEU: 3 ARF, GH, RCFE, STRTP

These lessons help managerial employees learn how to handle conflict in the workplace. The audio lessons, short quizzes and tests are accessible 24 hours a day and can be assigned your employees.

If you’re looking for a resource to teach your agency’s supervisors how to successfully navigate conflict management, this engaging course can help. The lessons address subjects such as identifying conflict behaviors, sources of organizational conflict, the supervisor’s role in conflict management, and strategies that can be employed by supervisors to deal with and prevent conflict in the workplace.

Learn about Management Strategies for conflict resolutions such a mediation and negotiation as well as conflict prevention strategies.

Chapter 4 Topics: Conflict Management Strategies

• Conflict Process
• What Is Conflict Resolution
• Conflict Resolution Strategies in Managerial Communications
• Bargaining Strategies
• Relationship Conflict and Management
• Strategies for Managing Work Conflict as a Team
• How to Effectively Resolve Conflict
• Third Party Conflict Resolution
• Benefits of Team Mediation
• Five Steps of the Negotiation Process
• Conflicts Within a Diverse Workforce

Chapter 5 Topics: Conflict Prevention Strategies

• Teamwork Skills in the Workplace
• Using Emotional Intelligence
• Managing Cultural Diversity
• Becoming a Cohesive Group
• Practice Exercises
• Activity to do with your team at work