HOUSE KEEPING
For all zoom training, attendee must be visible on camera for the duration of the training. If our class monitor finds unexcused or frequent periods of absence, attendee will have to repeat that days training.This does not apply to break time or lunch time.
Classroom Etiquette
All physical classroom etiquette applies to our zoom classroom.
- No driving,
- No phones
- No pajamas.
Break Time
If applicable a 1 hour lunch and several 10 minute breaks will be observed through out the day. Note – the 1 Hour lunch is not included in the 40 hours of instruction time per regulations to complete 8 hours of coursework, you will need 9 hours, with the extra hour being assigned to lunchtime.
Receive Certificate of Completion: Certificate are issued, via email, after the last day of class once you have completed all coursework.
Course Materials
State Regulations, Practice Questions, and Course handouts are emailed 4/5 days before class for the Initial Certification Training, and 1-2 days for all other training. You are responsible for printing out all the course materials prior to class. Due to the volume of the regulations & course handouts we recommend that you do not print, rather use digital copies on your computer.
To request paper handouts, call our office, 626-484-9256, at least 15 days prior to class. Extra fees apply.
Making Up Missed Training
All the hours of training MUST be completed to receive a certificate. To make up a missed day (OR PORTIONS OF) you will have to wait for the next course offering or pay for a private training session.
See class attendance and cancellation policy below, for make-up days, in the event you miss a day.
$30 rescheduling fee applies
DO NOT SHOW UP TO CLASS MORE THAN 15 MINUTES LATE, WITHOUT PRIOR APPROVAL, as you will not be allowed to join the training.
IT IS THE ATTENDEE’S RESPONSIBILITY TO ENSURE THAT THEIR WIFI CONNECTION IS STABLE. IN THE EVENT THAT ATTENDEE MISSES SIGNIFIANT PORTIONS OF THE TRAINING, THEY WILL HAVE TO REPEAT THAT DAY’S TRAINING.
ATTENDANCE & CANCELLATION POLICY
Initial Administrator Certification & Exam Resources
Fingerprinting / Criminal Clearance
How to check your Administrator Application Status
Practice Exam & Study Guide for Initial Administrator Certification
** All potential administrators are limited to three (3) attempts to pass the Administrator Certification Examination within 60 days of their ICTP completion date.
** If you are not currently working at any facility, in order to complete the # 6 option, on the request for live scan form, LIC 9163, you will need the below dummy facility numbers.
Administrator Re-Certification Resources
How to check your Administrator Application Status
Facility Types <<– Click
- GH=Group Home (GH) and STRTP, refers to children’s programs ONLY 0-18 yrs. Non-Minor Dependent 18-21 yrs.
- ARF=Adult Residential Facility refers to adults programs 18-59 yrs.
- RCFE=Residential Care for the Elderly refers to programs for seniors 59 yrs and above.
- STRTP=Short Term Residential Therapeutic Program refers to programs for children up to 18 yrs that need intense specialty mental health services.
Contact Information
Community Care Licensing Division (CCLD)
Administrator Certification Bureau (ACB)
Administrator Certification Program – This resource has everything an administrator needs for compliance
Administrator Questions: AdminCertInfo@dss.ca.gov
Administrator Examination Questions: ExamRegistration@dss.ca.gov.
Administrator Certification Processing Unit AdminCertInfo@dss.ca.gov.
Main phone Number: 916-653-9300
Note: Effective February 1, 2025, the ACB Mainline will be available Monday through Wednesday from 8:00 AM to 12:00 PM PST. Regular phone line operations of Monday through Friday from 8:00 AM to 12:00 PM will resume on July 1, 2025. Administrators and vendors are encouraged to send an email to the applicable email address above if contacting the ACB outside of the modified phone hours.
