3 HOURS: ARF, GH, RCFE, STRTP

*** NOTE: NOT YET APPROVED FOR CEU’S FOR CERTIFIED ADMINISTRATORS.

Course Objectives

This course offers tips to ensure the managers in your company have the ability to positively interact with the employees they manage; It trains managers to effectively guide and motivate employees to maximize job performance and satisfaction that will drive your company’s success. They will learn the elements of strong manager-employee relationships, as well as the steps needed to establish those relationships.

• Enhance leadership skills: Your managers can learn how to take a more definitive leadership role as they improve their interactions with the employees they manage.
• Improve workplace relationships: The lessons help your managers become more supportive of their employees, as well as better communicators, which helps enhance relationships throughout the workplace.
• Strengthen employee performance: As employees feel the support of their managers through respect, recognition and enhanced guidance, their job performance can improve dramatically.
• Motivate and empower your team: Learn what motivation is, including its two types: intrinsic and extrinsic motivation, explore two popular theories of motivation in the workplace with examples, and discover how motivation can help managers succeed.

Skills Covered

Establishing Strong Manager & Employee Relationships

• The meaning of employee relations
• Reasons why building relationships, between management and employees, should always be a priority.
• Why it’s important to build relationships during new employee orientation
• Ways for managers and employees to develop trust

Elements of Strong Manager & Employee Relationships

• The meaning and advantages of having an open-door policy
• Using humility to build relationships with employees
• Strategies for treating employees with respect
• Ways for managers to support employees when building relationships
• How to create opportunities for employees to grow
• The definition and benefits of employee recognition

Motivating Your Employees

• Workplace motivation
• Needs based & behavior based motivation
• Understanding employee behavior
• Influencing employee behavior
• Types of managers
• Using consequences to motivate employees
• Using goals to motivate employees
• Empower employees & improve motivation