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Chapter 3: Identifying Conflict Behaviors


2 CEUs: GH,ARF, RCFE, STRTP

This course is Chapter 3 of a 5 Chapter Series

These lessons help managerial employees learn how to handle conflict in the workplace. The video lessons, short quizzes and tests are accessible 24 hours a day and can be assigned your employees or used in a corporate training session.

This training chapter is for supervisors who want and need help identifying conflict behaviors in the workplace. The chapter explores several types of conflict behaviors in the workplace. Have your company’s supervisors review these lessons to understand how to effectively identify and correct negative behaviors, including passive-aggressiveness, deviant behavior and workplace incivility.

By the end of the chapter, you should be able to:

  • Define the concept of workplace incivility
  • Recognize different types of personal relationships in the workplace
  • Identify behaviors that can undermine trust in workplace settings
  • Describe the functions of emotions in the workplace
  • Evaluate aggressive and passive-aggressive behavior in the workplace
  • Interpret laws pertaining to hostile work environments
  • Explain how deviant workplace behavior can negatively affect an organization
  • Know when to intervene in workplace conflicts

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Chapter 1: The Supervisor & Conflict Management

2 CEUs: ARF, STRTP, RCFE

GH Approval Pending

This course is Chapter 1 in a 5 Chapter Series

These lessons help managerial employees learn how to handle conflict in the workplace. The audio lessons, and short quizzes are accessible 24 hours a day and can be assigned your employees or used in a corporate training session

If you’re looking for a resource to teach your company’s supervisors how to successfully navigate conflict management, this engaging course can help. The lessons address subjects such as identifying conflict behaviors, sources of organizational conflict, the supervisor’s role in conflict management, and strategies that can be employed by supervisors to deal with and prevent conflict in the workplace.

Course Objectives:

  • Defining Workplace Conflict: Types and Perspectives
  • The Leader’s Role in Recognizing & Managing Team Conflict
  • How Managers Can Positively Influence Employees
  • How to Be a Positive Influence in the Workplace
  • Employee Intervention: Methods and Application
  • Managerial Communication
  • Mitigating Personnel Issues in a Virtual Environment

Filed Under: Uncategorized

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Chapter 2: Sources of Organizational Conflict

2 CEUs: ARF, GH,RCFE

STRTP APPROVAL PENDING

This course is Chapter 2 of a 5 Chapter Series

These lessons help managerial employees learn how to handle conflict in the workplace. The video lessons, short quizzes and tests are accessible 24 hours a day and can be assigned your employees or used in a corporate training session.

In this course you will learn about workplace conflict. Identify what workplace conflict and conflict management are, and learn strategies on how to resolve conflict in the workplace.

In this course you will learn about:

  1. Sources of Conflict in the Workplace
  2. Causes of Group Conflict in the Workplace
  3. Team Conflict and the Work Process
  4. What Is Interpersonal Conflict at Work?
  5. Functional vs. Dysfunctional Conflict in Organizations

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1 CEU: ARF, RCFE

This 1-hour course addresses the questions that all those caring for people with dementia need to reflect on in developing strategies that result in individualized responses to the different sexual needs of individuals. The reality is that issues relating to sexuality are confronting and it is probably true to say that even in everyday life, they are not handled very well. For family care givers, community care providers, residential care environments and for people living with dementia, the subject of sexuality can be a difficult one when obtaining guidance to ensure rights, self-esteem and duty of care are not compromised. Care providers should not look for easy solutions in this course; there is no one size fits all.
 Sexuality is an essential aspect of our humanity that deserves recognition and respect throughout our lives, regardless of age, ability, or cognitive status. Expressing our sexuality in meaningful ways is crucial for our physical and emotional well-being, and it is essential to support and understand individuals’ sexual needs, including those living in care facilities with dementia.

Course Objectives:

This course discusses:

  1. Sexuality & its importance.
  2. The Complicated Relationship Between Dementia and Sexuality
  3. Providing Care
  4. What behaviors are present, in consumers with dementia, that can be perceived as sexual in nature?
  5. The human rights and responsibilities of people with dementia: Consent, Privacy?
  6. Understanding family relationships in dementia clients.
  7. Approaches to risk management and developing policies on sexual behavior.

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This practice exam was designed as a tool for prospective RCFE administrators. It was developed from Title 22 general regulations and RCFE Specific regulations..

The questions references the regulations, and will help you prepare for the CCLD Administrator Exam. Over 90 questions included. In order to pass the Administrators Exam you must study the regulations.

NOTE: Practice questions are only a study guide and should not be used as a substitute for actual study of the regulations.

We make no claim that the questions will be the same as the questions on the actual CCLD Exam. Best strategy is to study the actual regulations and use the questions to test your knowledge.

NOTE: You MUST study the regulations in order to pass the exam.

Filed Under: Uncategorized Tagged With:

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3 CEUs:ARF, GH, RCFE, STRTP

This training course covers effective delegation skills for supervisors in a series of lessons, quizzes and exercises. A variety of delegation subjects are highlighted in this course, including an introduction to delegation, delegating tasks, delegation within teams and management of the delegation process.

Course Objectives

  • Understand delegation
  • Detail the processes used in task delegation
  • Oversee delegation within teams
  • Manage delegation successfully

This course will help to:

  • Build confidence: Supervisors who understand how to effectively and successfully delegate tasks are more likely to feel confident doing so.
  • Promote efficiency: Once your supervisors can delegate tasks to their teams and team members, they’ll have more time to complete other important supervisory tasks.
  • Encourage cohesiveness: Your teams will benefit from having a strong leader at the head who knows how to delegate tasks and responsibility among team members.

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