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Chapter 3: Identifying Conflict Behaviors


2 CEUs: GH,ARF, RCFE, STRTP

This course is Chapter 3 of a 5 Chapter Series

These lessons help managerial employees learn how to handle conflict in the workplace. The video lessons, short quizzes and tests are accessible 24 hours a day and can be assigned your employees or used in a corporate training session.

This training chapter is for supervisors who want and need help identifying conflict behaviors in the workplace. The chapter explores several types of conflict behaviors in the workplace. Have your company’s supervisors review these lessons to understand how to effectively identify and correct negative behaviors, including passive-aggressiveness, deviant behavior and workplace incivility.

By the end of the chapter, you should be able to:

  • Define the concept of workplace incivility
  • Recognize different types of personal relationships in the workplace
  • Identify behaviors that can undermine trust in workplace settings
  • Describe the functions of emotions in the workplace
  • Evaluate aggressive and passive-aggressive behavior in the workplace
  • Interpret laws pertaining to hostile work environments
  • Explain how deviant workplace behavior can negatively affect an organization
  • Know when to intervene in workplace conflicts

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Chapter 1: The Supervisor & Conflict Management

2 CEUs: ARF, STRTP, RCFE

GH Approval Pending

This course is Chapter 1 in a 5 Chapter Series

These lessons help managerial employees learn how to handle conflict in the workplace. The audio lessons, and short quizzes are accessible 24 hours a day and can be assigned your employees or used in a corporate training session

If you’re looking for a resource to teach your company’s supervisors how to successfully navigate conflict management, this engaging course can help. The lessons address subjects such as identifying conflict behaviors, sources of organizational conflict, the supervisor’s role in conflict management, and strategies that can be employed by supervisors to deal with and prevent conflict in the workplace.

Course Objectives:

  • Defining Workplace Conflict: Types and Perspectives
  • The Leader’s Role in Recognizing & Managing Team Conflict
  • How Managers Can Positively Influence Employees
  • How to Be a Positive Influence in the Workplace
  • Employee Intervention: Methods and Application
  • Managerial Communication
  • Mitigating Personnel Issues in a Virtual Environment

Filed Under: Uncategorized

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Chapter 2: Sources of Organizational Conflict

2 CEUs: ARF, GH,RCFE

STRTP APPROVAL PENDING

This course is Chapter 2 of a 5 Chapter Series

These lessons help managerial employees learn how to handle conflict in the workplace. The video lessons, short quizzes and tests are accessible 24 hours a day and can be assigned your employees or used in a corporate training session.

In this course you will learn about workplace conflict. Identify what workplace conflict and conflict management are, and learn strategies on how to resolve conflict in the workplace.

In this course you will learn about:

  1. Sources of Conflict in the Workplace
  2. Causes of Group Conflict in the Workplace
  3. Team Conflict and the Work Process
  4. What Is Interpersonal Conflict at Work?
  5. Functional vs. Dysfunctional Conflict in Organizations

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1 CEU: ARF, RCFE

Dementia is a terrible illness that causes severe damage to the brain. This is an irreversible condition that causes a large amount of physical and mental deterioration that can strain relationships and damage the memories we have of our loved ones.

The need for love, affection, physical closeness and contact continues throughout life, as does the desire to look and feel good. These needs are all part of our sexuality which can remain important for older people living in Residential Care Communities.

Course Objectives:

This course asks the questions that all direct care staff, and family members need to reflect on, in developing strategies that result in individualized responses to the different needs of their residents.

This course discusses:

  1. What sexuality is,
  2. The behaviors that may be present that can be perceived as sexual in nature,
  3. The human rights and responsibilities of people with dementia,
  4. Duty of care issues,
  5. Understanding family relationships,
  6. Approaches to risk management and developing policies on sexual behavior.

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This practice exam was designed as a tool for prospective RCFE administrators. It was developed from Title 22 general regulations and RCFE Specific regulations..

The questions references the regulations, and will help you prepare for the CCLD Administrator Exam. Over 90 questions included. In order to pass the Administrators Exam you must study the regulations.

NOTE: Practice questions are only a study guide and should not be used as a substitute for actual study of the regulations.

We make no claim that the questions will be the same as the questions on the actual CCLD Exam. Best strategy is to study the actual regulations and use the questions to test your knowledge.

NOTE: You MUST study the regulations in order to pass the exam.

Filed Under: Uncategorized

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3 CEUs:ARF, GH, RCFE, STRTP

This training course covers effective delegation skills for supervisors in a series of lessons, quizzes and exercises. A variety of delegation subjects are highlighted in this course, including an introduction to delegation, delegating tasks, delegation within teams and management of the delegation process.

Course Objectives

  • Understand delegation
  • Detail the processes used in task delegation
  • Oversee delegation within teams
  • Manage delegation successfully

This course will help to:

  • Build confidence: Supervisors who understand how to effectively and successfully delegate tasks are more likely to feel confident doing so.
  • Promote efficiency: Once your supervisors can delegate tasks to their teams and team members, they’ll have more time to complete other important supervisory tasks.
  • Encourage cohesiveness: Your teams will benefit from having a strong leader at the head who knows how to delegate tasks and responsibility among team members.

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CDSS Mandatory Return to (in-person training) starts 3/1/2023
SELF-PACED / ONLINE TRAINING
Need Ceu’s click here
FacilityManager I    Mar 1  Apr 5 May2
FacilityManager II   Mar 28  Apr 26  May 30
Take online ictp study guide & Practice exam
Arf 35hr ictp  Mar 25, Apr 1  May 13
Gh 40hr ictp  Mar 2, Apr 6  May 24
Strtp 40hr ictp Mar 11, Apr 21  May 4
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