CDSS Approved: 3 CEU/s FOR ARF, RCFE Administrators

The term “sundowning” refers to a state of confusion occurring in the late afternoon and spanning into the night. Sundowning can cause a variety of behaviors, such as confusion, anxiety, aggression or ignoring directions. Sundowning can also lead to pacing or wandering. Residents may become demanding, suspicious, upset or disoriented.

Sundowning isn’t a disease, but a group of symptoms that occur at a specific time of the day that may affect people with dementia, such as Alzheimer’s disease. The exact cause of this behavior is unknown.

The causes of sundowning are not well understood. One possibility is that Alzheimer’s-related brain changes can affect a person’s “biological clock,” leading to confused sleep-wake cycles. This may result in agitation and other sundowning behaviors.

It represents a concrete problem, which is difficult to manage for physicians and caregivers, and is probably linked to various biological, psychological and social aspects. As recently reported, the sundowning phenomenon is a predictor of faster cognitive decline in Alzheimer’s disease, and as such can represent a possible marker of frailty in this illness.

In this course we will cover

• Definition of Sundowning
• Factors that may aggravate late-day confusion
• Common Behaviors Exhibited by Residents with Dementia
• Coping with Sundowning
• Tips for Reducing Sundowning
• Managing Sleep Problems
• Strategies for Staff to Use to Lessen Sundowning Behavior
• Activities
• Understanding Wandering, Hallucinations, Aggression, Suspicions & Delusions and Interventions for each behavior
• Managing Behaviors
• Communicating with Residents During Early, Middle & Late Stage Dementia

You can also Navigate through the course using the Blue navigation pane, on the top left side of your window.

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CEU’s: 4 for ARF, RCFE

Dementia is a terrible illness that causes severe damage to the brain. This is an irreversible condition that causes a large amount of physical and mental deterioration that can strain relationships and damage the memories we have of our loved ones.

This course has been developed to provide evidence-based training and information, tailored
to caregivers needs. It aims to improve knowledge and care-giving skills, such as caregivers ability to cope with dementia symptoms and care for themselves.

Course Objectives:

1. Introduction to Dementia and fundamental precepts of good dementia care;
2. Symptoms of dementia;
3. Types and causes of dementia;
4. Stages of Dementia
5. Risk Factors
6. Alzheimer’s disease;
7. Caring for Residents with Dementia
8. Improving Communication
9. Supported Decision Making
10. Caregiver Health

Navigating Through The Course:

• Please follow the course in order i.e. Start with Module 1, then Module 2 etc – you will not be allowed to jump ahead.
• Read or listen to the material and watch all videos, if applicable, and lastly complete quizzes if any.
• You must obtain, at least, 70% on each quiz to move forward to the next section. You can retake the quiz as many times as necessary.
• NOTE: Each page is timed, see top right hand corner of page for timer. You will not be able to advance forward, until you have completed all the work on each page and the timer has run out.
• PLEASE MAKE SURE YOU CLICK ON THE “MARK COMPLETE” ICON ON EACH PAGE, ONCE YOU HAVE COMPLETED THAT PAGE. You can only do this once the timer runs out

You can also Navigate through the course using the Blue navigation pane, on the top left side of your window.

You can collapse the Navigation pane,

by toggling it.

CEU’s: 2 ARF, GH, RCFE, STRTP

This course will train managers & Supervisors on methods of establishing and enforcing expectations for their employees. These lessons and quizzes provide techniques to improve performance evaluations and provide ongoing feedback. Establishing expectations for your employees and making sure they understand what is expected of them are key to corporate success. This course looks at how to devise written policies, communicate expectations and evaluate employee performance.

Course Objectives:

At the end of this workshop, participants should be able to:

 Setting Clear Employee Expectations

• Employer and employee expectations
• Establishing performance standards
• The Pygmalion Effect
• Common mistakes in establishing employee expectations

Managing Employee Expectations

• What company handbooks should contain
• Communication about expectations
• Performance appraisals
• Consistent feedback

Navigating Through The Course:

• Please follow the course in order i.e. Start with Module 1, then Module 2 etc – you will not be allowed to jump ahead.
• Read or listen to the material and watch all videos, if applicable, and lastly complete quizzes if any.
• You must obtain, at least, 70% on each quiz to move forward to the next section. You can retake the quiz as many times as necessary.
• NOTE: Each page is timed, see top right hand corner of page for timer. You will not be able to advance forward, until you have completed all the work on each page and the timer has run out.
• PLEASE MAKE SURE YOU CLICK ON THE “MARK COMPLETE” ICON ON EACH PAGE, ONCE YOU HAVE COMPLETED THAT PAGE. You can only do this once the timer runs out

You can also Navigate through the course using the Blue navigation pane, on the top left side of your window.

You can collapse the Navigation pane,

by toggling it.

CEU’s: 3 for ARF, GH,RCFE, STRTP

APPROVED FOR LAWS, REGULATION & POLICY

Sexual harassment on the job can create a great deal of stress for workers. Use this course to help supervisors and employees understand the gravity of harassment and provide training for prevention and complaint management under California law.

Supervisors understand their roles in preventing workplace harassment and handling harassment complaints with this informative course. Video and text lessons provide in-depth details about harassment law in California, types of workplace harassment, procedures and policies for employees and supervisors, risk management, prevention and so much more. Supervisors can gain the knowledge needed to develop and implement workplace harassment policies and procedures as well as steps to take in prevention and during the complaint process. Self-assessment quizzes and chapter exams are available to assess knowledge of lesson concepts.

Course Objectives

Navigating Through The Course:

• Please follow the course in order i.e. Start with Module 1, then Module 2 etc – you will not be allowed to jump ahead.
• Read or listen the material and watch all videos, if applicable, and lastly complete quizzes if any.
• You must obtain, at least, 70% on each quiz to move forward to the next section. You can retake the quiz as many times as necessary.
• NOTE: Each page is timed, see top right hand corner of page for timer. You will not be able to advance forward, until you have completed all the work on each page and the timer has run out.
• PLEASE MAKE SURE YOU CLICK ON THE “MARK COMPLETE” ICON ON EACH PAGE, ONCE YOU HAVE COMPLETED THAT PAGE. You can only do this once the timer runs out.

You can also Navigate through the course using the Blue navigation pane, on the top left side of your window.

You can collapse the Navigation pane,

by toggling it.

CEU’s: 2 FOR ARF, GH, RCFE, STRTP

Being a true professional is a valuable and rewarding attribute.This training course will help you understand the importance of displaying and maintaining professionalism at work. This course’s short and entertaining video lessons focus on workplace boundaries, methods for staying professional when conflicts arise and more. Use the keys in this lesson to learn how to increase your professionalism, maintain your dignity, and demonstrate your commitment.

The series of video lessons in this course emphasize key elements of workplace professionalism. In this course, employees can learn about standards of professionalism that are used in the workplace, boundaries and their importance, appropriate dress and professional communication.

Skills Covered

Establishing Professionalism at Work

• Key elements needed to maintain professionalism at work
• Standards and expectations of workplace professionalism
• Methods for demonstrating professionalism at work
• Importance of boundaries

How Professionalism Impacts the Workplace

• Positive aspects of professionalism in the workplace
• Ways to present a professional image while at work
• Professionalism in communication
• Methods for keeping emotional baggage out of the workplace

Navigating Through The Course:

• Please follow the course in order i.e. Start with Module 1, then Module 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain, at least, 70% on each quiz to move forward to the next section. You can retake the quiz as many times as necessary.
• NOTE: Each page is timed, see top right hand corner of page for timer. You will not be able to advance forward, until you have completed all the work on each page and the timer has run out.
• PLEASE MAKE SURE YOU CLICK ON THE “MARK COMPLETE” ICON ON EACH PAGE, ONCE YOU HAVE COMPLETED THAT PAGE. You can only do this once the timer runs out

You can also Navigate through the course using the Blue navigation pane, on the top left side of your window.

You can collapse the Navigation pane,

by toggling it.

CEU’S: 3 FOR ARF, GH, RCFE, STRTP

Welcome to the Communication Strategies workshop. For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Workshop Objectives:

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and paraverbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others
• Identify and mitigate precipitating factors
• Establish common ground with others

Navigating Through The Course:

• Please follow the course in order i.e. Start with Module 1, then Module 2 etc – you will not be allowed to jump ahead.
• Read or listen to the material and watch all videos, if applicable, and lastly complete quizzes if any.
• You must obtain, at least, 70% on each quiz to move forward to the next section. You can retake the quiz as many times as necessary.
• NOTE: Each page is timed, see top right hand corner of page for timer. You will not be able to advance forward, until you have completed all the work on each page and the timer has run out.
• PLEASE MAKE SURE YOU CLICK ON THE “MARK COMPLETE” ICON ON EACH PAGE, ONCE YOU HAVE COMPLETED THAT PAGE. You can only do this once the timer runs out

You can also Navigate through the course using the Blue navigation pane, on the top left side of your window.

You can collapse the Navigation pane,

by toggling it.