Upcoming Events

CEU’s: 1 ARF, GH, RCFE STRTP

This course will train managers & Supervisors on methods of establishing and enforcing expectations for their employees. These lessons and quizzes provide techniques to improve performance evaluations and provide ongoing feedback. Establishing expectations for your employees and making sure they understand what is expected of them are key to corporate success. This course looks at how to devise written policies, communicate expectations and evaluate employee performance.

Course Objectives:

At the end of this workshop, participants should be able to:

 Setting Clear Employee Expectations

• Employer and employee expectations
• Establishing performance standards
• The Pygmalion Effect
• Common mistakes in establishing employee expectations

Managing Employee Expectations

• What company handbooks should contain
• Communication about expectations
• Performance appraisals
• Consistent feedback

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on the page number (see image below) before moving on to the next topic or the next lesson. IN THIS EXAMPLE, when you are done with page 3 of the lesson, click on mark Lesson complete and then click next Lesson

CEU’s: 3 for ARF, GH, RCFE, STRTP

Sexual harassment on the job can create a great deal of stress for workers. Use this course to help supervisors and employees understand the gravity of harassment and provide training for prevention and complaint management under California law.

Supervisors understand their roles in preventing workplace harassment and handling harassment complaints with this informative course. Video and text lessons provide in-depth details about harassment law in California, types of workplace harassment, procedures and policies for employees and supervisors, risk management, prevention and so much more. Supervisors can gain the knowledge needed to develop and implement workplace harassment policies and procedures as well as steps to take in prevention and during the complaint process. Self-assessment quizzes and chapter exams are available to assess knowledge of lesson concepts.

Course Objectives

Topic	Objectives
Types of Workplace Harassment	Explore types of workplace harassment, including quid pro quo harassment, internet and email harassment and sexual harassment.
Personal Relationships in the Workplace	Examine differences between flirting and sexual harassment, co-worker dating and breakups and how to create and maintain a respectful workplace.
Harassment Policies & Procedures for Supervisors & Employees	Detail the steps involved in a harassment complaint, ways to ensure privacy in the complaint process, how to prevent sexual harassment, the meaning of retaliation in the workplace and use anti-harassment policies if a complaint is filed.
Vicarious Liability & Sexual Harassment	Discover the meaning of vicarious liability and the impact it can have on supervisors is explored.
Risk Management for Sexual Harassment	Take a close look at how to develop a sexual harassment policy, implement sexual harassment complaint procedures, prevent and correct supervisor harassment, manage the EEOC sexual harassment complaint process and understand affirmative defense in sexual harassment litigation.
Sexual Harassment & California Law	Find out about hostile work environments, work locations where sexual harassment could occur, definition of a legal harasser according to California law, workplace discrimination and retaliation, statistics for workplace sexual harassment and the emotional and professional impact and legal consequences of sexual harassment.

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on the page number (see image below) before moving on to the next topic or the next lesson. IN THIS EXAMPLE, when you are done with page 3 of the lesson, click on mark Lesson complete and then click next Lesson

CEU’s: 1 FOR ARF, GH, RCFE STRTP

Being a true professional is a valuable and rewarding attribute.This training course will help you understand the importance of displaying and maintaining professionalism at work. This course’s short and entertaining video lessons focus on workplace boundaries, methods for staying professional when conflicts arise and more. Use the keys in this lesson to learn how to increase your professionalism, maintain your dignity, and demonstrate your commitment.

The series of video lessons in this course emphasize key elements of workplace professionalism. In this course, employees can learn about standards of professionalism that are used in the workplace, boundaries and their importance, appropriate dress and professional communication.

Skills Covered

Establishing Professionalism at Work

• Key elements needed to maintain professionalism at work
• Standards and expectations of workplace professionalism
• Methods for demonstrating professionalism at work
• Importance of boundaries

How Professionalism Impacts the Workplace

• Positive aspects of professionalism in the workplace
• Ways to present a professional image while at work
• Professionalism in communication
• Methods for keeping emotional baggage out of the workplace

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on the page number (see image below) before moving on to the next topic or the next lesson. IN THIS EXAMPLE, when you are done with page 3 of the lesson, click on mark Lesson complete and then click next Lesson

CEU’S: 3 FOR ARF, GH, RCFE, STRTP

Welcome to the Communication Strategies workshop. For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Workshop Objectives:

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and paraverbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others
• Identify and mitigate precipitating factors
• Establish common ground with others

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on the page number (see image below) before moving on to the next topic or the next lesson. IN THIS EXAMPLE, when you are done with page 3 of the lesson, click on mark Lesson complete and then click next Lesson

CEU’s: 2 FOR ARF, GH, RCFE STRTP

Any great boss will tell you that employee reviews are a cornerstone for having happy and productive employees.  Employees need to know what their strengths and weaknesses are.  Once an employee understands their performance, you and the employee can take steps to improve their weaknesses.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should be able to:

• Understand the process of conducting an annual review.
• Determine the categories for an annual review.
• Know the mistakes managers make during an annual review.
• Understand the concept of pay for performance.
• Know how to tie employee compensation to firm-wide returns.
• Know the value of employee communication.
• Gauge employees’ happiness.

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on the page number (see image below) before moving on to the next topic or the next lesson. IN THIS EXAMPLE, when you are done with page 3 of the lesson, click on mark Lesson complete and then click next Lesson

CEU’s: 2 for ARF, GH, RCFE, STRTP

It is useless to attempt to reason a man out of a thing he was never reasoned into.  Jonathan Swift

Welcome to the Unconscious Bias workshop. Unconscious biases are the biases that everyone has, that live in the dark recesses of the human brain.  These biases are grown in each individual and can greatly influence the day to day decision that are made both at home and at work.

This workshop will introduce to you the ideas and techniques for defining different unconscious biases that are very common today.  It will also show the effects of these biases on the work culture and the business practices of a company.  And finally, the workshop will cover the steps to introducing a successful unconscious bias training in the workplace.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.

This workshop is designed to help you in the following ways:

• Define various types of unconscious biases.
• Identify where these biases come from and how they are engrained in our decision making.
• Successfully confront unconscious bias individually.
• Identify the effects of unconscious biases in the workplace.
• Exhibit how to implement an unconscious bias-based training in the workplace.
• Identify the steps for handling an unconscious bias-based complaint at work.

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on the page number (see image below) before moving on to the next topic or the next lesson. IN THIS EXAMPLE, when you are done with page 3 of the lesson, click on mark Lesson complete and then click next Lesson

CEU: 3 FOR ARF, GH, RCFE, STRTP

A healthy employee is a happy and productive employee, and that is a goal for every organization. Through our Health and Wellness at Work training you will experience the benefits of a healthier lifestyle and workplace.

Our Health and Wellness at Work course will be instrumental in creating a “Culture of Wellness” within your organization. Participants will touch on common issues such as smoking cessation, drug use, nutrition & weight loss,stress management, healthy eating,mental health and preventative care. Health and Wellness is the responsibility of everyone in an organization so take the positive step and create a program at your organization.

This 3-Hour course is designed to meet the requirements toward the Continuing Education Units (CEUs) required for Certified Administrators and Direct Care Staff .

Workshop Objectives:

• Access Health and Wellness Program Needs
• Plan a Health and Wellness Program
• Implement a Health and Wellness Program
• Maintain a Health and Wellness Program

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on the page number (see image below) before moving on to the next topic or the next lesson. IN THIS EXAMPLE, when you are done with page 3 of the lesson, click on mark Lesson complete and then click next Lesson

CEU: 3 FOR ARF, GH, RCFE, STRTP

Diversity is the inclusion of a wide variety of people of different races or cultures in a group or organization. It is vital that every employer and employee has an understanding of the concepts diversity. This course will discuss many diversity topics, such as how it relates to race, age, employees with disabilities, pregnant and lactating employees, and sexual preference.
Experiencing diversity is a part of living in a civilized society. Differences do not equal a right way or a wrong way; it is variety that can lead to a common goal. Understanding the various forms of diversity makes for a better company and world in general.

This 3-Hour course is designed to meet the requirements toward the Continuing Education Units (CEUs) required for Certified Administrators and Direct Care Staff by providing the basic components of Diversity & Inclusion .

Workshop Objectives

At the end of this workshop, participants should be able to:

• Define diversity
• Understand various forms of diversity – Racial Diversity, Employees with Disabilities, Pregnant Employees, Lactating Mothers, Sexual Harassment, Employees Over 40, LGBT.
• Comprehend the importance of diversity training
• Handle conflicts with regard to diversity

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• Complete Lessons first and then topics withing the lesson, if applicable.Some lessons have topics and others do not.
  If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on page 1 then page 2 then page 3 etc (see image below) before moving on to the next topic or the next lesson. You can access each page by clicking on the page numbers 1,2,3 etc. IN THIS EXAMPLE, when you are done with page 3 of the lesson, mark Lesson complete and then click next Lesson

• If a Lesson has multiple topics, as seen in the picture below, you have to do the topics in the order that they are show. First complete the lesson and any additional lesson pages,if any , as explained above. Once you click the mark complete button on the lesson it will automatically take you to the next topic. As you click mark complete on each topic, it will automatically take you to the next topic in the correct order of progression.

CEU’s: 2 ARF, GH, RCFE, STRTP

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. Participants will be shown how stress can be positive and negative, and we’ll look at the Triple A approach that will form the basis of this workshop.

This Stress Management workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. They will also understand what lifestyle elements they can change to reduce stress.

This 2-Hour course is designed to meet the requirements toward the Continuing Education Units (CEUs) required for Certified Administrators and Direct Care Staff by providing the basic components of Stress Management .

Workshop Objectives:

• Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
• Understand what lifestyle elements you can change to reduce stress
• Use routines to reduce stress
• Use environmental and physical relaxation techniques
• Better cope with major events
• Use a stress log to identify stressors and create a plan to reduce or eliminate them

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• Complete Lessons first and then topics withing the lesson, if applicable.Some lessons have topics and others do not.
  If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on page 1 then page 2 then page 3 etc (see image below) before moving on to the next topic or the next lesson. You can access each page by clicking on the page numbers 1,2,3 etc. IN THIS EXAMPLE, when you are done with page 3 of the lesson, mark Lesson complete and then click next Lesson