Upcoming Events

CEU’s: 1 ARF, GH, RCFE STRTP

This course will train managers & Supervisors on methods of establishing and enforcing expectations for their employees. These lessons and quizzes provide techniques to improve performance evaluations and provide ongoing feedback. Establishing expectations for your employees and making sure they understand what is expected of them are key to corporate success. This course looks at how to devise written policies, communicate expectations and evaluate employee performance.

Course Objectives:

At the end of this workshop, participants should be able to:

 Setting Clear Employee Expectations

• Employer and employee expectations
• Establishing performance standards
• The Pygmalion Effect
• Common mistakes in establishing employee expectations

Managing Employee Expectations

• What company handbooks should contain
• Communication about expectations
• Performance appraisals
• Consistent feedback

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on the page number (see image below) before moving on to the next topic or the next lesson. IN THIS EXAMPLE, when you are done with page 3 of the lesson, click on mark Lesson complete and then click next Lesson

CEU’s: 3 for ARF, GH, RCFE, STRTP

Sexual harassment on the job can create a great deal of stress for workers. Use this course to help supervisors and employees understand the gravity of harassment and provide training for prevention and complaint management under California law.

Supervisors understand their roles in preventing workplace harassment and handling harassment complaints with this informative course. Video and text lessons provide in-depth details about harassment law in California, types of workplace harassment, procedures and policies for employees and supervisors, risk management, prevention and so much more. Supervisors can gain the knowledge needed to develop and implement workplace harassment policies and procedures as well as steps to take in prevention and during the complaint process. Self-assessment quizzes and chapter exams are available to assess knowledge of lesson concepts.

Course Objectives

Chapter	Topics & Objectives
Types of Workplace Harassment	Explore types of workplace harassment, including quid pro quo harassment, internet and email harassment and sexual harassment.
Personal Relationships in the Workplace	Examine differences between flirting and sexual harassment, co-worker dating and breakups and how to create and maintain a respectful workplace.
Harassment Policies & Procedures for Supervisors & Employees	Detail the steps involved in a harassment complaint, ways to ensure privacy in the complaint process, how to prevent sexual harassment, the meaning of retaliation in the workplace and use anti-harassment policies if a complaint is filed.
Vicarious Liability & Sexual Harassment	Discover the meaning of vicarious liability and the impact it can have on supervisors is explored.
Risk Management for Sexual Harassment	Take a close look at how to develop a sexual harassment policy, implement sexual harassment complaint procedures, prevent and correct supervisor harassment, manage the EEOC sexual harassment complaint process and understand affirmative defense in sexual harassment litigation.
Sexual Harassment & California Law	Find out about hostile work environments, work locations where sexual harassment could occur, definition of a legal harasser according to California law, workplace discrimination and retaliation, statistics for workplace sexual harassment and the emotional and professional impact and legal consequences of sexual harassment.

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on the page number (see image below) before moving on to the next topic or the next lesson. IN THIS EXAMPLE, when you are done with page 3 of the lesson, click on mark Lesson complete and then click next Lesson

CEU’s: 1 FOR ARF, GH, RCFE STRTP

Being a true professional is a valuable and rewarding attribute.This training course will help you understand the importance of displaying and maintaining professionalism at work. This course’s short and entertaining video lessons focus on workplace boundaries, methods for staying professional when conflicts arise and more. Use the keys in this lesson to learn how to increase your professionalism, maintain your dignity, and demonstrate your commitment.

The series of video lessons in this course emphasize key elements of workplace professionalism. In this course, employees can learn about standards of professionalism that are used in the workplace, boundaries and their importance, appropriate dress and professional communication.

Skills Covered

Establishing Professionalism at Work

• Key elements needed to maintain professionalism at work
• Standards and expectations of workplace professionalism
• Methods for demonstrating professionalism at work
• Importance of boundaries

How Professionalism Impacts the Workplace

• Positive aspects of professionalism in the workplace
• Ways to present a professional image while at work
• Professionalism in communication
• Methods for keeping emotional baggage out of the workplace

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on the page number (see image below) before moving on to the next topic or the next lesson. IN THIS EXAMPLE, when you are done with page 3 of the lesson, click on mark Lesson complete and then click next Lesson

CEU’S: 3 FOR ARF, GH, RCFE, STRTP

Welcome to the Communication Strategies workshop. For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Workshop Objectives:

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and paraverbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others
• Identify and mitigate precipitating factors
• Establish common ground with others

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on the page number (see image below) before moving on to the next topic or the next lesson. IN THIS EXAMPLE, when you are done with page 3 of the lesson, click on mark Lesson complete and then click next Lesson

CEU’s: 2 FOR ARF, GH, RCFE STRTP

Any great boss will tell you that employee reviews are a cornerstone for having happy and productive employees.  Employees need to know what their strengths and weaknesses are.  Once an employee understands their performance, you and the employee can take steps to improve their weaknesses.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should be able to:

• Understand the process of conducting an annual review.
• Determine the categories for an annual review.
• Know the mistakes managers make during an annual review.
• Understand the concept of pay for performance.
• Know how to tie employee compensation to firm-wide returns.
• Know the value of employee communication.
• Gauge employees’ happiness.

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on the page number (see image below) before moving on to the next topic or the next lesson. IN THIS EXAMPLE, when you are done with page 3 of the lesson, click on mark Lesson complete and then click next Lesson

CEU’s: 2 for ARF, GH, RCFE, STRTP

It is useless to attempt to reason a man out of a thing he was never reasoned into.  Jonathan Swift

Welcome to the Unconscious Bias workshop. Unconscious biases are the biases that everyone has, that live in the dark recesses of the human brain.  These biases are grown in each individual and can greatly influence the day to day decision that are made both at home and at work.

This workshop will introduce to you the ideas and techniques for defining different unconscious biases that are very common today.  It will also show the effects of these biases on the work culture and the business practices of a company.  And finally, the workshop will cover the steps to introducing a successful unconscious bias training in the workplace.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.

This workshop is designed to help you in the following ways:

• Define various types of unconscious biases.
• Identify where these biases come from and how they are engrained in our decision making.
• Successfully confront unconscious bias individually.
• Identify the effects of unconscious biases in the workplace.
• Exhibit how to implement an unconscious bias-based training in the workplace.
• Identify the steps for handling an unconscious bias-based complaint at work.

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on the page number (see image below) before moving on to the next topic or the next lesson. IN THIS EXAMPLE, when you are done with page 3 of the lesson, click on mark Lesson complete and then click next Lesson

CEU: 3 FOR ARF, GH, RCFE, STRTP

A healthy employee is a happy and productive employee, and that is a goal for every organization. Through our Health and Wellness at Work training you will experience the benefits of a healthier lifestyle and workplace.

Our Health and Wellness at Work course will be instrumental in creating a “Culture of Wellness” within your organization. Participants will touch on common issues such as smoking cessation, drug use, nutrition & weight loss,stress management, healthy eating,mental health and preventative care. Health and Wellness is the responsibility of everyone in an organization so take the positive step and create a program at your organization.

This 3-Hour course is designed to meet the requirements toward the Continuing Education Units (CEUs) required for Certified Administrators and Direct Care Staff .

Workshop Objectives:

• Access Health and Wellness Program Needs
• Plan a Health and Wellness Program
• Implement a Health and Wellness Program
• Maintain a Health and Wellness Program

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on the page number (see image below) before moving on to the next topic or the next lesson. IN THIS EXAMPLE, when you are done with page 3 of the lesson, click on mark Lesson complete and then click next Lesson

CEU: 3 FOR ARF, GH, RCFE, STRTP

Diversity is the inclusion of a wide variety of people of different races or cultures in a group or organization. It is vital that every employer and employee has an understanding of the concepts diversity. This course will discuss many diversity topics, such as how it relates to race, age, employees with disabilities, pregnant and lactating employees, and sexual preference.
Experiencing diversity is a part of living in a civilized society. Differences do not equal a right way or a wrong way; it is variety that can lead to a common goal. Understanding the various forms of diversity makes for a better company and world in general.

This 3-Hour course is designed to meet the requirements toward the Continuing Education Units (CEUs) required for Certified Administrators and Direct Care Staff by providing the basic components of Diversity & Inclusion .

Workshop Objectives

At the end of this workshop, participants should be able to:

• Define diversity
• Understand various forms of diversity – Racial Diversity, Employees with Disabilities, Pregnant Employees, Lactating Mothers, Sexual Harassment, Employees Over 40, LGBT.
• Comprehend the importance of diversity training
• Handle conflicts with regard to diversity

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• Complete Lessons first and then topics withing the lesson, if applicable.Some lessons have topics and others do not.
  If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on page 1 then page 2 then page 3 etc (see image below) before moving on to the next topic or the next lesson. You can access each page by clicking on the page numbers 1,2,3 etc. IN THIS EXAMPLE, when you are done with page 3 of the lesson, mark Lesson complete and then click next Lesson

• If a Lesson has multiple topics, as seen in the picture below, you have to do the topics in the order that they are show. First complete the lesson and any additional lesson pages,if any , as explained above. Once you click the mark complete button on the lesson it will automatically take you to the next topic. As you click mark complete on each topic, it will automatically take you to the next topic in the correct order of progression.

CEU’s: 2 ARF, GH, RCFE, STRTP

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. Participants will be shown how stress can be positive and negative, and we’ll look at the Triple A approach that will form the basis of this workshop.

This Stress Management workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. They will also understand what lifestyle elements they can change to reduce stress.

This 2-Hour course is designed to meet the requirements toward the Continuing Education Units (CEUs) required for Certified Administrators and Direct Care Staff by providing the basic components of Stress Management .

Workshop Objectives:

• Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
• Understand what lifestyle elements you can change to reduce stress
• Use routines to reduce stress
• Use environmental and physical relaxation techniques
• Better cope with major events
• Use a stress log to identify stressors and create a plan to reduce or eliminate them

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• Complete Lessons first and then topics withing the lesson, if applicable.Some lessons have topics and others do not.
  If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on page 1 then page 2 then page 3 etc (see image below) before moving on to the next topic or the next lesson. You can access each page by clicking on the page numbers 1,2,3 etc. IN THIS EXAMPLE, when you are done with page 3 of the lesson, mark Lesson complete and then click next Lesson

• If a Lesson has multiple topics, as seen in the picture below, you have to do the topics in the order that they are show. First complete the lesson and any additional lesson pages,if any , as explained above. Once you click the mark complete button on the lesson it will automatically take you to the next topic. As you click mark complete on each topic, it will automatically take you to the next topic in the correct order of progression.

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CEU’s: 2 for ARF, GH, RCFE, STRTP administrators

The World Health Organization defines an emergency as the state in which normal procedures are interrupted, and immediate measures (management) need to be taken to prevent it from becoming a disaster, which is even harder to recover from. Emergency Preparedness is the term refers to the steps you take to make sure you are safe before, during and after an emergency or natural disaster. These plans are important for your safety in both natural disasters and man-made disasters. In 2019, 67,504 weather-related events resulted in 570 deaths and 1,746 injuries. Flash floods, tropical storms and heat waves resulted in the most deaths that year.

This 2-Hour course is designed to meet the requirements toward the Continuing Education Units (CEUs) required for Certified Administrators by providing the basic components of Emergency Preparedness Disaster Response Planning and Disaster Kit preparation in Residential Care. This course will address the care provider’s responsibility to ensure that all residents are provided with safety and security in the home/facility.

Course Objectives:

A. Identify the Types of Disasters
B. Make your Plan
C. Create your Disaster Kit
C. Plan to Evacuate
D. What Should You Keep In the Car
E. Keeping Food Safe

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• Complete Lessons first and then topics withing the lesson, if applicable.Some lessons have topics and others do not.
  If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on page 1 then page 2 then page 3 etc (see image below) before moving on to the next topic or the next lesson. You can access each page by clicking on the page numbers 1,2,3 etc. IN THIS EXAMPLE, when you are done with page 3 of the lesson, mark Lesson complete and then click next Lesson

CEU: 4 ARF, GH, RCFE, STRTP for Administrators

When it comes to HIPAA, it is important to keep client information confidential. Participants will be able to address the following questions after this course.

• Do I really need to read my client’s full file before I go out to visit him/her…?
• Can I tell my supervisor how the doctor’s appointment with my client went in the lunch room…?
• Should I share my client’s private information with my co-worker even though they are not involved with the client’s care…?
• Could I send a fax to someone even though they are on vacation…?
• If you are worried that you may not be following HIPAA’s privacy act , have no fear this course is here for you! This seminar gives Administrators and Direct Care Professionals practical techniques for complying with HIPAA

• By the end of the course, students will be able to:
  • What is HIPAA
  • Understand the Privacy Rule of HIPAA
  • Understand the Security Rule of HIPAA
  • What is Protected Health Information PHI
  • Recognize the common identifiers of Protected Health Information (PHI)
  • Minimum Use Requirement
  • Know the importance of keeping client information private in a variety of settings
  • Maintaining Confidentiality while communicating with others
  • Duties of a HIPAA Compliance Officer
  • Understand who is authorized to receive protected health information
  • Most Common HIPAA Violations
  • Most Common HIPAA Violations by Employees
  • Be aware of what constitutes a HIPAA penalty
  • HIPAA & COVID 19

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• Complete Lessons first and then topics withing the lesson, if applicable.Some lessons have topics and others do not.
  If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on page 1 then page 2 then page 3 etc (see image below) before moving on to the next topic or the next lesson. You can access each page by clicking on the page numbers 1,2,3 etc. IN THIS EXAMPLE, when you are done with page 3 of the lesson, mark Lesson complete and then click next Lesson

• If a Lesson has multiple topics, as seen in the picture below, you have to do the topics in the order that they are show. First complete the lesson and any additional lesson pages,if any , as explained above. Once you click the mark complete button on the lesson it will automatically take you to the next topic. As you click mark complete on each topic, it will automatically take you to the next topic in the correct order of progression.

• Wait for the timer to finish at the bottom of the lesson/topic then click MARK COMPLETE ( at the bottom of the screen), and proceed to the next topic.
• DO the quiz last.
• Your certificate will be emailed to you, within 48 hours after you have completed the evaluation on the LAST SCREEN. 

Understanding Diversity and Finding the Common Ground

Course Objectives

1. Understand Cultural Competency Training Requirements for Certified Administrators
2. Explore Brief Research Facts, Statistics, and Cultural Considerations
3. Be Familiar with AB 458- the Foster Care Non-Discrimination Act exclusively for the protection of lesbian, gay, bisexual, transgender and questioning youth and adults engaged in the provision of care
4. Examine Senate Bill 219- Lesbian, Gay, Bisexual, and Transgender Long-Term Care Facility Resident’s Bill of Rights
5. Review AB 2719- Recognizing the Needs of LGBTQ Older Adults
6. Gain Awareness and learn the skills require to provide effective care to clients that are from different cultural and social backgrounds, including sexual diversity.
7. Examine the PFLAG National Glossary of Terms in regards to Gender and Sexual Orientation
8. Learn about available information, involved organizations and resources for clients and staff training needs.
9. Explore key facts for demographics and statistics on effects of prejudice

CEU: 4 ARF, GH, RCFE, STRTP

This 4 hour course is designed to meet requirements toward the Continuing Education Units, ceu’s, required for Certified Administrators and Direct Care Staff by providing key components of food safety practices in residential care.This course will address the staff’s responsibility to ensure food is safe, nutritious, appealing and delicious for residents. We will discuss how foodborne illness is caused and spread as well as the proper hand washing technique and general safety practices related to food preparation.

Learning Objectives:

1.   Foodborne illness and how food becomes contaminated;

2.   General food safety practices;

3. Hand washing techniques;

4. The importance of proper food temperatures;

5. Cross-contamination;

6. Chemicals in the food service are & other hazards like pests

7. How to properly clean and sanitize;

8. Populations most at risk

9. Safety during Emergencies

Navigating Through The Course:

• Please follow the course in order i.e. Start with 1, then 2 etc – you will not be allowed to jump ahead.
• Read the material and watch any videos if any, and lastly complete quizzes if any.
• You must obtain 70% on each quiz to move forward to the next lesson
• Complete Lessons first and then topics withing the lesson, if applicable.Some lessons have topics and others do not.
  If a lesson or topic has multiple pages (check the bottom of the lesson/topic page for Pages 1,2,3 etc), complete the additional pages by clicking on page 1 then page 2 then page 3 etc (see image below) before moving on to the next topic or the next lesson. You can access each page by clicking on the page numbers 1,2,3 etc. IN THIS EXAMPLE, when you are done with page 3 of the lesson, mark Lesson complete and then click next Lesson

• If a Lesson has multiple topics, as seen in the picture below, you have to do the topics in the order that they are show. First complete the lesson and any additional lesson pages,if any , as explained above. Once you click the mark complete button on the lesson it will automatically take you to the next topic. As you click mark complete on each topic, it will automatically take you to the next topic in the correct order of progression.